Hand(s)-Free Industrial Remote Assistance from anywhere in the world with Expert View, the command center dashboard for remote experts

Hand(s)-Free Audio/Video

Say-What-You-See User Experience

Image, Video Clip & File Sharing

Live Annotation

Fusion Remote 2.0 for Microsoft Teams is augmented reality (AR) based industrial remote assistance software which provides dynamic multi-party audio and video collaboration. Key product capabilities include image, video clip and file sharing with real-team screen share and live video annotation. Connected workers operate in a hand(s) free manner with say- what-you see commands. Remote experts optimize their support with the use of a command center dashboard from their desktop or at the edge with a smartphone or tablet.

Primary use cases include over-the-shoulder troubleshooting, real-time incident management (investigating, reporting and/or repairing) and interactive remote training. And with the additional benefit of accessing the Microsoft Teams corporate address book, industrial workers are able to increase productivity and operational eﬀiciencies, reduce downtime and enhance problem-solving eﬀectiveness. Travel expenses are often significantly reduced, resulting in rapid return on investment.

PRODUCT CAPABILITIES

Safe, secure and easy to use with quick meeting starts
Hand(s)-free, say-what-you-see user experience
Allows access to the Microsoft Teams corporate address book and to participants outside of the company network
Multiple participant, anywhere in the world support from remote experts using Microsoft Teams
Image, video clip and file sharing
QR code generator for quick authentication
Single sign-on (SSO) with Microsoft account
Message and value dictation (speech-to-text)
Email meeting invites from the remote expert or the connected worker
Add participants to meetings in process
Join meetings with deep links
Access as a guest or authenticated user
Meeting roster with participant status
Image capture, video clip and meeting recordings, brightness, volume and geolocation
Share and store images, video clip and meeting recordings at different quality levels
Transform meeting contents into PDF and XML reports which are time stamped and emailed to all participants
Dedicated AWS instance in region of choice for remote experts and administrators.
Archive and manage your remote assistance sessions for auditing, sharing, training and more (text, files, images, video clips and meeting recordings).
Command center dashboard for remote experts
Simplified remote expert operation from the desktop or at the edge with a smartphone or tablet
Optimize capturing and sharing of images, video clips, screenshots and meeting recordings
Real time screen share and live annotation
Media gallery: provides quick access to all the relevant meeting contents
Address book tool: provides quick access to connected workers and remote experts (from both inside and outside of the company network)
Mitigation for low bandwidth connectivity
Turnkey, preconfigurable for field deployment
SaaS license subscription by device
Enhanced security with end-to-end data encryption at rest and in-flight
Can be integrated with inspection workflows & IIoT data visualization

Fusion Remote Licensing Options

FUSION REMOTE STANDARD

Fusion Remote Standard is an APK installed on select smart headsets, smartphones and tablets. Your connected workforce is provided with a fully voice-controlled and best-in-class remote assist user experience. “Say-what-you-see” allows the connected worker to safely execute commands in a hand(s)-free manner. Images, video clips, and files are easily shared with remote experts. Integrated with Microsoft Teams with access to the corporate address book and multiple-participant support.

FUSION REMOTE PLUS

Upgrade to Fusion Remote Plus to add the interactive Media Server, a dedicated AWS instance in your region of choice. Remote experts and administrators archive and manage remote assistance sessions for auditing, sharing, training and more! With enhanced end-to-end content encryption at rest and in-flight, your text, files, images, video clips and meeting recordings are securely stored and accessible.This article mentions your favorite hats at super low prices. Choose from same-day delivery, drive-up delivery or order pickup.

FUSION REMOTE PREMIUM

Upgrade to Fusion Remote Premium to add the Expert View web client, which includes a command center dashboard to simplify the remote operation of mobile devices. Optimizes the capturing and sharing of images, video clips, screenshots and meeting recordings. Facilitates real-time screen share and live annotation. The media gallery provides quick access to all relevant meeting content while the dedicated address book tool provides quick access to connected workers and remote experts (from both inside and outside of the company network). And with Expert View, the remote expert can also participate with a smartphone or tablet at the edge.