PRODUCTS
fusion2 complete 1

INTEGRATED with

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Hand(s)-Free Industrial Remote Assistance from anywhere in the world with Expert View, the command center dashboard for remote experts

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Hand(s)-Free Audio/Video

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Say-What-You-See User Experience

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Image, Video Clip & File Sharing

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Live Annotation

Fusion Remote 2.0 for Microsoft Teams is augmented reality (AR) based industrial remote assistance software which provides dynamic multi-party audio and video collaboration. Key product capabilities include image, video clip and file sharing with real-team screen share and live video annotation. Connected workers operate in a hand(s) free manner with say- what-you see commands. Remote experts optimize their support with the use of a command center dashboard from their desktop or at the edge with a smartphone or tablet.

Primary use cases include over-the-shoulder troubleshooting, real-time incident management (investigating, reporting and/or repairing) and interactive remote training. And with the additional benefit of accessing the Microsoft Teams corporate address book, industrial workers are able to increase productivity and operational efficiencies, reduce downtime and enhance problem-solving effectiveness. Travel expenses are often significantly reduced, resulting in rapid return on investment.

PRODUCT CAPABILITIES
fusion2.0 devices choices
  • Safe, secure and easy to use with quick meeting starts
  • Hand(s)-free, say-what-you-see user experience
  • Allows access to the Microsoft Teams corporate address book and to participants outside of the company network
  • Multiple participant, anywhere in the world support from remote experts using Microsoft Teams
  • Image, video clip and file sharing
  • QR code generator for quick authentication
  • Single sign-on (SSO) with Microsoft account
  • Message and value dictation (speech-to-text)
  • Email meeting invites from the remote expert or the connected worker
  • Add participants to meetings in process
  • Join meetings with deep links
  • Access as a guest or authenticated user
  • Meeting roster with participant status
  • Image capture, video clip and meeting recordings, brightness, volume and geolocation
  • Share and store images, video clip and meeting recordings at different quality levels
  • Transform meeting contents into PDF and XML reports which are time stamped and emailed to all participants
  • Dedicated AWS instance in region of choice for remote experts and administrators.
  • Archive and manage your remote assistance sessions for auditing, sharing, training and more (text, files, images, video clips and meeting recordings).
  • Command center dashboard for remote experts
  • Simplified remote expert operation from the desktop or at the edge with a smartphone or tablet
    Optimize capturing and sharing of images, video clips, screenshots and meeting recordings
    Real time screen share and live annotation
  • Media gallery: provides quick access to all the relevant meeting contents
    Address book tool: provides quick access to connected workers and remote experts (from both inside and outside of the company network)
  • Mitigation for low bandwidth connectivity
  • Turnkey, preconfigurable for field deployment
  • SaaS license subscription by device
  • Enhanced security with end-to-end data encryption at rest and in-flight
  • Can be integrated with inspection workflows & IIoT data visualization

Fusion Remote Licensing Options

FUSION REMOTE STANDARD
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interoperability

Fusion Remote Standard is an APK installed on select smart headsets, smartphones and tablets. Your connected workforce is provided with a fully voice-controlled and best-in-class remote assist user experience. “Say-what-you-see” allows the connected worker to safely execute commands in a hand(s)-free manner. Images, video clips, and files are easily shared with remote experts. Integrated with Microsoft Teams with access to the corporate address book and multiple-participant support.

FUSION REMOTE PLUS
mediaserver
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Upgrade to Fusion Remote Plus to add the interactive Media Server, a dedicated AWS instance in your region of choice. Remote experts and administrators archive and manage remote assistance sessions for auditing, sharing, training and more! With enhanced end-to-end content encryption at rest and in-flight, your text, files, images, video clips and meeting recordings are securely stored and accessible.

FUSION REMOTE PREMIUM
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media gallery
expert view

Upgrade to Fusion Remote Premium to add the Expert View web client, which includes a command center dashboard to simplify the remote operation of mobile devices. Optimizes the capturing and sharing of images, video clips, screenshots and meeting recordings. Facilitates real-time screen share and live annotation. The media gallery provides quick access to all relevant meeting content while the dedicated address book tool provides quick access to connected workers and remote experts (from both inside and outside of the company network). And with Expert View, the remote expert can also participate with a smartphone or tablet at the edge.

Expert View Interface

Media Gallery

Provides quick access to all relevant meeting contents

Address Book Tool

Provides quick access to connected workers and remote experts (from both inside and outside of the company network).

collaboration@0.5x 100
Over-the-shoulder troubleshouting
training@0.5x 100
Interactive remote training
property management@0.5x 100
Property Management
building inspection@0.5x 100
Building Inspections
automotive@0.5x 100
Automotive
manufacturing@0.5x 100
Manufacturing
build n construction@0.5x 100
Construction
compliance@0.5x 100
Real-time incident management (investigating, reporting and/or repairing)
field service @0.5x 100
Field Services
maintenance@0.5x 100
Maintenance and Repair
virtual audits@0.5x 100
Virtual Audits
warehouse logistics@0.5x 100
Warehouse Logistics
Supported devices

RealWear Smart Headsets
Select Vuzix Series Smart Headsets
Select Smartphones and Tablets

Languages

English, Chinese, Spanish, Japanese, French, Italian, Portuguese

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