BlueJeans by Verizon Blog
When field workers on an oil rig in Brazil incorrectly installed an important component, the rig’s operator faced the prospect of losing around $10,000 a day. The company could fly in the closest available expert from Panama, but that would interrupt his project and create even more losses.
The faster, cheaper option was to put the field workers in touch with the expert in Panama using a Jujotech remote assistance solution. Within 24 hours, the problem was solved without anyone traveling.
Jujotech is a technology firm that develops industrial remote assistance software for manufacturing plants, construction sites, buildings, and other environments. Its software solutions work with mobile devices like select smart wearables, tablets, and smartphones, enabling connected workers to easily collaborate with remote experts.
In the case of the rig incident, Jujotech’s solution — called Fusion Remote — was installed on the smart wearable that was sent to the rig. Wearing the device, the expert in Panama could see exactly what the team on the rig was seeing while working on the component. They could talk, zoom in the device camera, operate its flashlight, and show annotations on screen — all hands-free, thanks to BlueJeans.
Enabling Enhanced, Painless Collaboration
Jujotech integrated the BlueJeans Android Client Software Development Kit (SDK) with its industrial remote assistance software to allow two-way communication. The kit comprises the BlueJeans Meetings API and sample apps that work seamlessly on select mobile devices.
By integrating BlueJeans Meetings, Jujotech enables supported mobile devices to be fully voice-controlled so workers can better focus on their job and work safely.
“We’ve been able to provide features that are not available in a standard video communication system,” says Antonio Gentile, Jujotech Chief Executive Officer.
Increasing Productivity by 34%
Jujotech software delivers instant productivity gains and rapid return on investment by connecting mobile workers and enabling them to optimize maintenance, repairs, and more.
Businesses can quickly respond to issues in the field and let remote experts provide advice and support in real time, addressing problems rapidly and cutting downtime.
Gentile cites research in the Harvard Business Review that shows industrial augmented reality–based software like Jujotech’s can help increase productivity by 34%.
“A good case in point is a customer that sends a specialty technician to multiple states to fix car problems. The throughput of this type of activity can be as low as two cars per week,” he says.
“With the advanced capabilities we provide, they just send a smart wearable device installed with our software to each location. The same technician can now troubleshoot and fix multiple cars per day.”
Making More Product Development Possible
Jujotech has also created augmented reality–based software products called Fusion Inspect and Fusion AR. These solutions let connected workers carry out inspections and view the real-time status of equipment through Industrial Internet of Things data visualization and asset recognition technologies.
A worker can use the information about a piece of equipment to complete inspections, make adjustments on the fly, or decide to contact a remote expert for immediate support.
“We do that with PLC [Programmable Logic Controllers] in energy and in building management systems like air conditioning,” says Gentile. “It enables control and operation of a complex piece of equipment without distracting the operator from the task at hand because they control the device through voice, and the screen display doesn’t obstruct their line of sight.”
He adds that BlueJeans has been instrumental to this development.
“With BlueJeans, we have been able to build two very important components. One is the capabilities we have developed using the Android Client SDK, as I have discussed. The other has to do with ‘Expert View,’ thanks to the BlueJeans Web SDK.”
Jujotech’s Expert View is a command center dashboard designed for remote experts who support connected workers in the field. It simplifies the remote assistance process by providing a straightforward user interface and quick access to a mobile device’s telemetry and other tools.
“One of the great things about BlueJeans’ technology is that by being so open at the SDK level, you can add layers on top of it,” says Gentile.
“It allows us to do something very simple and basic like having annotations while also letting us explore new things to grow our capabilities.”
– Reproduced with permission – Written by Sharni Medina, in BlueJeans Blog – https://www.bluejeans.com/blog/how-jujotech-saves-day-field-workers – June 27, 2022
