FAQ / documentation

How to access Technical Support

Jujotech service hours are Monday – Friday from 8:00am to 5:00pm

When opening a service request with Jujotech the following information must be provided:

Company Name

Contact name

Phone Number

Serial Number

MAC Address

App Release Version

WearMF Version

Customer Configuration – if any

Type of Connection (WiFi, 2G/3G/4G Hotspot, etc.)

Problem description troubleshooting information / Steps taken

Getting Started with Fusion Remote for Realwear HMT

Fusion Remote is an Enterprise ready solution for Remote Assist using Skype for Business. To operate Fusion Remote you must already have a Skype for Business account. Depending on your specific Skype for Business organization you may need to contact your IT Administration for support.

Fusion Remote works out of the box with Skype for Business organizations that are online (based on Office 365 subscriptions) and are federated with external domains.

If you do not know what type of Skype for Business Organization your Company has, or if it is either online but not federated, or on premises then you need to contact your IT organization for support.

Please refer to the RealWear HMT User Guide for more details about general HMT operation and installation of apps. The User Guide can be found here

Before proceeding further, please ensure that you or your Company have purchased a license for Fusion Remote and that the application (APK) has been downloaded on your PC.

If you have not purchased the Fusion Remote Application (APK), then please contact: Jujotech Sales, providing the following information:

Company Name
Contact information (Name, email, phone number)
Number of licenses required
Serial number of each device for which you are requesting a license

Fusion Remote performs a diagnostics test on startup up. Once started, Fusion Remote will present its login screen if no error is found

  • Check that Time and Date are current after each firmware update or battery swap
  • Check that WiFi connection is active and with a working Internet connection
  • Contact Jujotech technical support at support@jujotech.com

Fusion Remote is updated using over-the-air (OTA) updates which will be pushed out periodically. These can be downloaded and installed via the ‘Wireless Update’ app on HMT devices.
Open the ‘Wireless Update’ application and say, ‘Check for Updates’.
Contact support@jujotech.com for any questions or concerns.

WearHF is the RealWear accessibility layer that allows you to control the HMT-1 or HMT-1Z1 using only your voice.

WearML is a custom markup language that allows customized speech commands within Fusion Remote

Using Fusion Remote with Realwear HMT

Online Skype for Business Organization

Step 1:      Generate the QR Code*[1] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an Online Skype for Business Organization, select “Online Skype for Business“ on the top dropdown-box

Step4:       Enter your Skype for Business Username and Password and hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

On-Premises Skype for Business Organization

Step 1:      Generate the QR Code*[2] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an On-premises Skype for Business Organization, select “On-Premises Skype for Business” on the top dropdown-box

Step4:       Enter your Skype for Business Username, Password, and Domain (domain\username) information; hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

[1] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software
[2] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software

Step 1       “Navigate Home”: to access the “Home Screen (Figure 1)

Step 2       “My Programs”: to access the Launcher Screen (Figure 2)

Step 3       Locate Fusion Remote icon on the HMT Application Screen (Figure 2)

Step 4       “Fusion Remote”: to start the application

(fig. 1)

(fig. 2)


VOICE COMMANDS IN BOLD

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Scan QR Code” to open the integrated Barcode Scanner, as shown in Figure 2

Step 2:      Focus on the target QR Code and wait for the HMT feedback sound

Step 3:      Once the QR Code is acquired and credentials verified, the username is displayed in Microsoft Skype for Business Login screen.

For On-Premises Skype for Business Organizations, authentication will immediately follow Step 3 and the user will be presented with the Contact List Screen on successful authentication. Please proceed with Section E “How to operate the Contact List” in this case.

For Online Skype for Business Organizations, authentication will follow the steps described in Section D “How to Authenticate on Microsoft Online Skype for Business Organization”.

(Fig. 1)

(Fig.2)


VOICE COMMANDS IN BOLD

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Enter Username” fills in the username field

Step 2:      “Next” proceeds to step 3

Step 3:      “Set Password” fills in the password field

Step 4:      “Sign In” executes authentication. If successful, proceeds to step 5; otherwise reenter password (Step 4) or restart from Step 1, as instructed

Step 5:      “Yes” maintains authentication after exiting Fusion Remote and proceeds to step 6
No” requires authentication after exiting Fusion Remote and to proceeds to step 6

Step 6:      “Accept” completes process and proceeds to Contact List
Cancel” cancels the process and returns to Step 1


(Fig. 1 – Initial Microsoft Login Screen)


(Fig.2 – EULA Acceptance Screen)

Note: In case a step fails, say “Navigate Back” and repeat the step


VOICE COMMANDS IN BOLD

Upon successful authentication, the user’s list of SfB contacts will be displayed, along with user’s presence and login info (upper right corner in Figure 1) and actions

Contact list can be filtered using the following voice commands:

ONLINE CONTACTS”           online contact ordered alphabetically

RECENT CONTACTS”          recent contact ordered alphabetically

CONTACT NAMES”            all contact ordered alphabetically

CONTACTS WITH “ to scroll the list to the first name starting by

PAGE UP/DOWN” to scroll up/down a long list of Contacts

A contact name can be selected even if not in the visible portion of the Contact List

(Fig. 1 – List of Contacts)

(Fig. 2 – Ordered List of contacts)


VOICE COMMANDS IN BOLD

Step 1:      “SELECT ” or SELECT contact starts a call (Figure 1).
In case of selection error, simply repeat. The selected contact will be highlighted

Step 2:      “START CALL” initiates a call with the selected contact

The interface during a live call (Figure 2) offers the following commands:

STOP/START AUDIO” manages the HMT microphone

STOP/START MY STREAM” manages the PIP Stream

SELECT MY STREAM” selects the HMT stream to full screen

SHOW INFO” displays Information  Panel

SHOW/HIDE CHAT” shows/hides the Instant Messaging panel

TERMINATE CALL” stops the call

SHOW PARTICIPANTS” shows Participants Panel

SELECT PARTICIPANT ” or “SELECT ” selects the stream to full screen

(Fig.1 – Call Initiation)

(Fig. 2 – Participants selection during multicast)


VOICE COMMANDS IN BOLD

Text messages can be exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Write Message” writes a message to the Remote Expert

Step 3:      “Dictation” starts dictating the message

Step 4:      “Accept” enters the text into the message

Step 5:      “Send Message” sends the message to the meeting chat

Step 6:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Instant Messaging)

(Fig. 2 – Message Dictation)


VOICE COMMANDS IN BOLD

Text messages can be exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Write Message” writes a message to the Remote Expert

Step 3:      “Dictation” starts dictating the message

Step 4:      “Accept” enters the text into the message

Step 5:      “Send Message” sends the message to the meeting chat

Step 6:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Camera Panel)

(Fig. 2 – Record Video Clip)


VOICE COMMANDS IN BOLD

User’s Skype for Business Credentials Acquisition
Voice CommandAction
“Scan QR Code”Scans an encrypted QR Code with User’s SfB Credentials
“Reset Account”Deletes stored credentials and open the Barcode Reader to scan a new QR Code
“Login”Accesses the Microsoft Online SfB Authentication Page
“Show Info”Opens Built-in Diagnostics Panel
User’s Skype for Business Online Authentication and Terms of Use Acceptance
Voice CommandAction
“Enter Username”Fills in the username field using the Username information stored in the app
“Set Password”Fills in the password field using the Password information stored in the app
“Reset Account”Deletes stored user’s credentials and open the Bar Reader to scan a new credential QR Code

“Next”

“Cancel”

Proceeds to the next step

Cancels the operation

“Sign In”Proceeds with Authentication on SfB

”Yes”

“No”

Authorizes Stay Signed of SfB Account

“Accept Terms”

“Decline Terms”

Accepts the app Terms of Use

Declines Terms of Use. Logout from SfB

Note: Available voice commands are active only on the screens that display them

List of Contacts Operation

Voice Command

Action

“Online Contacts”

Shows online contacts ordered alphabetically

“Recent Contacts”

Shows recent called contacts ordered alphabetically

“Contact Names”

Shows all contacts ordered alphabetically

“Contacts with ”

Scrolls the contact list to the selected letter

“Select “

“Select contact ”

Selects a contact to call. The selected contact is highlighted in blue. In case of wrong selection, repeat the vocal prompt

“Set busy/online”

Sets the HMT User presence state, as shown in the upper left corner in green, orange.

List of Main Operation and Call Initiation/Answering

Voice Command

Action

“Go to settings”

Opens the Camera Settings Panel

“Start Call”

Initiates a call with the selected contact. During the call, the selected contact is referred to as Remote Expert

“Join Meeting”

Initiates a call using a meeting link provided as a QR.

“Exit”

Dismisses the app. Does not logout from SfB

“Logout”

Logs out from SfB and dismiss the app

“Answer call”

“Decline call”

Accepts an incoming call

Declines the incoming call

“Show Info”

Opens Built-in Diagnostics Panel

List of Menu Page Operation

Voice Command

Action

“Reset Account”

Deletes stored credentials and open the Barcode Reader to scan a new QR Code

“Login”

Accesses the Microsoft Online SfB Authentication Page

“Show Settings”

Opens the Camera Settings Panel

“Show Info”

Opens the Built-in Diagnostics Panel

Live Audio/Video Collaboration and Instant Messaging Operation

Voice Command

Action

“Terminate Call”

Stops the current call and exit the meeting

“Start/Stop Audio”

Activates/Deactivates the device microphone. Incoming audio cannot be deactivated

“Start/Stop My Stream”

Shows/Hides the device own video stream, visible as Picture in Picture (PiP)

“Select My Stream”

Select the device own video stream to full screen

“Select Participant ”

“Select ”

Sets the stream full screen

“Show participants”

Shows the Participants Panel and all participants stream

“Show/Hide Chat”

Shows/Hides the instant messaging chat panel

“Write Message”

Opens the vocal keyboard to dictate messages using the HMT-1 speech-to-text processor

“Open Camera”

Opens the HMT HD Camera and captures an image or record a video clip. Images/Video clips are uploaded immediately after the capture. The corresponding URL is sent via chat to the Remote Expert.

“Show Info”

Opens Built-in Diagnostics Panel

Camera Operation

Voice Command

Action

“Close Camera”

Closes the camera panel

“Show Settings”

Opens the Camera Settings Panel

“Take photo”

Captures a still image. The image is immediately uploaded and a URL is placed on the meeting chat for downloading. Multiple images may be captured and uploaded

“Record Video”

Records a video clip. Maximum duration can be selected in the Settings Panel and the default length is set to 15 seconds. Multiple video clips can be recorded and uploaded

“Zoom Level

Executes the desired zoom level on the camera image

Camera Settings Operation

Voice Command

Action

“Hide Settings”

Close the Camera Settings Panel

“3 seconds | 5 seconds | 7 seconds”

Timer duration for remote image capture. Current selection is shown in green

“15 seconds | 30 seconds | 1 minute”

Video clip duration. Current selection is shown in green

“Video Low | Video Medium | Video High”

Video quality settings. Current selection is shown in green

“Image Low | Image Medium | Image High”

Image quality settings. Current selection is shown in green


VOICE COMMANDS IN BOLD

A Skype for Business desktop or mobile client can be used to place and receive calls to/from Fusion Remote running on a HMT

Key Features

Audio/video live communication

Instant messaging

Image/File sharing

Remote image capture

Fusion Remote perform Quality of Service (QoS) monitoring during calls to offer feedback to the user whenever network degradation occurs and adversely impact the quality of the audio or the video.

The following alerts and messages are displayed.

Message

Alert Type

Description

“Poor Network Connection”

Red bar below the Title Bar

In the occurrence of degraded network connection, a red bar is displayed below the Title Bar for the duration of such occurrence. This bar mirrors the same one displayed by the Skype for Business desktop clients. The bar depends on the quality of the connection and link latency to/from the Skype for Business server.

“Meeting Terminated Unexpectedly

 

Do you want to join the meeting again?”

Modal dialog box

If a meeting is terminated unexpectedly, a modal dialog box informs the user and prompts whether the meeting needs to be joined again or not.

“Connection lost with Skype for Business Server

 

Meeting restart in progress.”

Dialog box and spinner

In the occurrence that the connection with the Skype for Business server is unavailable, the meeting is restarted automatically as soon as the connection is reestablished. A spinner is active to signal the action is in progress.

 

For additional technical support, please contact your Jujotech representative or write to:
support@jujotech.com.

Additional resources:

HMT User Guide and Support page: https://www.realwear.com/support

Skype for Business Meeting setup help page: https://support.office.com/en-us/article/set-up-a-skype-for-business-meeting-in-outlook-b8305620-d16e-4667-989d-4a977aad6556

Getting Started with Fusion Remote for Vuzix M300 XL

Operating System

Android 6.0 Marshmallow

Skype for Business online

Microsoft Skype for Business Online 2015 Server

Connectivity

WiFi (2.4GHz/5GHz) or cellular hotspot connectivity (3G/4G)

Supported Device

Vuzix M300XL

Online Skype for Business Organization

Step 1:      Generate the QR Code*[1] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an Online Skype for Business Organization, select “Online Skype for Business“ on the top dropdown-box

Step4:       Enter your Skype for Business Username and Password and hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

On-Premises Skype for Business Organization

Step 1:      Generate the QR Code*[2] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an On-premises Skype for Business Organization, select “On-Premises Skype for Business” on the top dropdown-box

Step4:       Enter your Skype for Business Username, Password, and Domain (domain\username) information; hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

[1] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software
[2] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software

Check that Time and Date are current after each firmware update or battery swap
Check that WiFi connection is active and with a working Internet connection
Contact Jujotech technical support at support@jujotech.com

Fusion Remote performs a diagnostics test on startup up. Once started, Fusion Remote will present its login screen if no error is found

Step 1       Long press (approx. 1 sec) on the center button to access the “Home Screen (Figure 1)

Step 2       Short press the front or center button to scroll through the apps available (Figure 2)

Step 3       Locate Fusion Remote  icon on the HEADSET Application Screen (Figure 2)

Step 4       Short press the back button to start the application

(fig. 1)

(fig. 2)


VOICE COMMANDS IN BOLD

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Scan QR Code” to open the integrated Barcode Scanner, as shown in Figure 2

Step 2:      Focus on the target QR Code and wait for the HMT feedback sound

Step 3:      Once the QR Code is acquired and credentials verified, the username is displayed in Microsoft Skype for Business Login screen.

For On-Premises Skype for Business Organizations, authentication will immediately follow Step 3 and the user will be presented with the Contact List Screen on successful authentication. Please proceed with Section E “How to operate the Contact List” in this case.

For Online Skype for Business Organizations, authentication will follow the steps described in Section D “How to Authenticate on Microsoft Online Skype for Business Organization”.

(Fig. 1)

(Fig.2)


VOICE COMMANDS IN BOLD

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1. For each of the following steps, either use the voice command or the front/center buttons to navigate the corresponding button and then the back button to click that button

Step 1:      “Enter Username” fills in the username field

Step 2:      “Next Step” proceeds to step 3

Step 3:      “Set Password” fills in the password field

Step 4:      “Next Step” executes authentication. If successful, proceeds to step 5; otherwise reenter password (Step 4) or restart from Step 1, as instructed

Step 5:      “Yes” maintains authentication after exiting Fusion Remote and proceeds to step 6
No” requires authentication after exiting Fusion Remote and to proceeds to step 6

Step 6:      “Accept Terms” completes process and proceeds to Contact List
Decline Terms” cancels the process and returns to Step 1

(Fig. 1 – Initial Microsoft Login Screen)

(Fig.2 – EULA Acceptance Screen)

Note: In case a step fails, say “Navigate Back” and repeat the step


VOICE COMMANDS IN BOLD

Upon successful authentication, the user’s list of SfB contacts will be displayed, along with user’s presence and login info (upper right corner in Figure 1) and actions

Contact list can be filtered using the following voice commands or selecting the corresponding button using the front/center buttons to navigate and then the back button to click that button:

ONLINE CONTACTS”           online contact ordered alphabetically

RECENT CONTACTS”          recent contact ordered alphabetically

CONTACT NAMES”            all contact ordered alphabetically

CONTACTS WITH “ to scroll the list to the first name starting by

PAGE UP/DOWN” to scroll up/down a long list of contacts

A contact name can be selected even if not in the visible portion of the Contact List by using the corresponding voice command.

(Fig. 1 – List of Contacts)

(Fig. 2 – Ordered List of contacts)


VOICE COMMANDS IN BOLD

Step 1:      “SELECT ” or SELECT contact ” starts a call (Figure 1).
In case of selection error, simply repeat. The selected contact will be highlighted

Step 2:      “START CALL” initiates a call with the selected contact

The interface during a live call (Figure 2) offers the following commands. These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

                “STOP/START AUDIO” manages the HEADSET microphone

                “STOP/START STREAM” manages the PIP Stream

                “SELECT MY STREAM” selects the HEADSET stream to full screen (not available in this version)

                “SHOW INFO” displays Information  Panel

                “SHOW/HIDE CHAT” shows/hides the Instant Messaging panel

                “STOP CALL” stops the call

                “SHOW PARTICIPANTS” shows Participants Panel

(Fig.1 – Call Initiation)

(Fig. 2 – Participants selection during multicast)


VOICE COMMANDS IN BOLD

Text messages and files can be received from the Remote Expert and the Fusion Remote user using the integrated Instant messaging panel (chat). The following commands are available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Download Image ” downloads the corresponding image into the M300

Step 3:      “Save/Delete photo” saves/deletes the downloaded photo into the M300

Step 4:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Instant Messaging)


VOICE COMMANDS IN BOLD

Images can be captured and exchanged between the Remote Expert and the Fusion Remote user using the following commands. These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

Step 1:      “Open Camera” opens the HD camera (Figure 1). This command is also available in the Chat Panel

Step 3:      “Take Photo” captures a still image (Figure 2). The image is immediately uploaded and a URL is placed on the meeting chat for downloading. Multiple images may be captured and uploaded

Step 4:      “Record Video” records a video clip. Maximum duration can be selected in the Settings Panel and the default length is set to 15 seconds. Multiple video clips can be recorded and uploaded

Step 5:      “Close Camera” closes the Camera Panel

Additional commands:

                “Show Settings” opens camera settings panel. This command is also available in the Main Menu panel (from Contact List/Goto Menu)

                “Zoom Level ” executes the desired zoom level on the camera image

(Fig. 1 – Camera Panel)

(Fig. 2 – Record Video Clip)


VOICE COMMANDS IN BOLD

Voice Commands

User’s Skype for Business Credentials Acquisition
Voice CommandAction
“Scan QR Code”Scans an encrypted QR Code with User’s SfB Credentials
“Reset Account”Deletes stored credentials and open the Barcode Reader to scan a new QR Code
“Login”Accesses the Microsoft Online SfB Authentication Page
“Show Info”Opens Built-in Diagnostics Panel
User’s Skype for Business Online Authentication and Terms of Use Acceptance
Voice CommandAction
“Enter Username”Fills in the username field using the Username information stored in the app
“Set Password”Fills in the password field using the Password information stored in the app
“Reset Account”Deletes stored user’s credentials and open the Bar Reader to scan a new credential QR Code

“Next Step”

“Cancel”

Proceeds to the next step

Cancels the operation

“Accept Terms”

“Decline Terms”

Accepts the app Terms of Use

Declines Terms of Use. Logout from SfB

Note: Available voice commands are active only on the screens that display them

Available Commands

List of Contacts Operation
Voice CommandAction
“Online Contacts”Shows online contacts ordered alphabetically
“Recent Contacts”Shows recent called contacts ordered alphabetically
“Contact Names”Shows all contacts ordered alphabetically
“Contacts with ”Scrolls the contact list to the selected letter

“Select “

“Select contact ”

Selects a contact to call. The selected contact is highlighted in blue. In case of wrong selection, repeat the vocal prompt
“Set busy/online”Sets the HEADSET User presence state, as shown in the upper left corner in green, orange

“Scroll Up”

“Scroll Down”

Scrolls the contact page up or down
List of Main Operation and Call Initiation/Answering
Voice CommandAction
“Go to menu”Navigates to the Menu Page
“Start Call”Initiates a call with the selected contact. During the call, the selected contact is referred to as Remote Expert
“Join Meeting”Initiates a call using a meeting link provided as a QR.
“Exit”Dismisses the app. Does not logout from SfB
“Logout”Logs out from SfB and dismiss the app

“Accept call”

“Decline call”

Accepts an incoming call

Declines the incoming call

“Show Info”Opens Built-in Diagnostics Panel

List of Menu Page Operation

Voice CommandAction
“Reset Account”Deletes stored credentials and open the Barcode Reader to scan a new QR Code
“Login”Accesses the Microsoft Online SfB Authentication Page
“Show Info”Opens the Built-in Diagnostics Panel
Live Audio/Video Collaboration and Instant Messaging Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Voice CommandAction
“Terminate Call”Stops the current call and exit the meeting
“Start/Stop Audio”Activates/Deactivates the device microphone. Incoming audio cannot be deactivated
“Start/Stop My Stream”Shows/Hides the device own video stream, visible as Picture in Picture (PiP)
“Select My Stream”Select the device own video stream to full screen (Not available in current version)
“Participant ”Sets the stream full screen
“Show/Hide participants”Shows/HIdes the Participants Panel and all participants stream
“Show/Hide Chat”Shows/Hides the instant messaging chat panel
“Write Message”Opens the vocal keyboard to dictate messages using the HEADSET-1 speech-to-text processor
“Open Camera”Opens the HEADSET HD Camera and captures an image or record a video clip. Images/Video clips are uploaded immediately after the capture. The corresponding URL is sent via chat to the Remote Expert.
“Show Info”Opens Built-in Diagnostics Panel
Camera Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Voice CommandAction
“Close Camera”Closes the camera panel
“Show Settings”Opens the Camera Settings Panel
“Take photo”Captures a still image. The image is immediately uploaded and a URL is placed on the meeting chat for downloading. Multiple images may be captured and uploaded
“Record Video”Records a video clip. Maximum duration can be selected in the Settings Panel and the default length is set to 15 seconds. Multiple video clips can be recorded and uploaded
“Zoom Level Executes the desired zoom level on the camera image
Camera Settings Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Voice CommandAction
“Hide Settings”Close the Camera Settings Panel
“3 seconds | 5 seconds | 7 seconds”Timer duration for remote image capture. Current selection is shown in green
“15 seconds | 30 seconds | 1 minute”Video clip duration. Current selection is shown in green
“Video Low | Video Medium | Video High”Video quality settings. Current selection is shown in green
“Image Low | Image Medium | Image High”Image quality settings. Current selection is shown in green

A Skype for Business desktop or mobile client can be used to place and receive calls to/from Fusion Remote running on a HMT

Key Features

Audio/video live communication

Instant messaging

Image/File sharing

Remote image capture

How to place a call to Fusion Remote on Windows

Step 1:      To start a meeting with an HEADSET click on the “Meet Now” command in the “Conversations” Menu (Figure 1)

Step 2:      Click on the “People” icon (Figure 2)

Step 3:      Search the HEADSET contact name among the contacts using the “Invite more people” search box (Figure 2)

Step 4:      Double click on the desired contact name shown in the result list. Repeat to add more HEADSET contacts to the call

The meeting is now live.

(Fig. 1)

(Fig. 2)

How to Place a Call to Fusion Remote on Mac

Step 1:      To start a meeting with an HEADSET click on the “Meet Now” command in the “Conversations” Menu (Figure 1)

Step 2:      Click on the “People” icon (Figure 2)

Step 3:      Search the HEADSET contact name among the contacts using the “Invite more people” search box (Figure 2)

Step 4:      Double click on the desired contact name shown in the result list. Repeat to add more HEADSET contacts to the call

The meeting is now live.

(Fig. 1)

(Fig. 2)

Using Instant Messaging on Windows

Step 1:      Click on the “Messages” icon to start a instant messaging session with everybody on a meeting (Figure 1)

Step 2:      Use the text box provided to send and receive text messages

Remote Image Capture

An HD still image can be captured on the HEADSET without the user intervention

Step 1:      Write the command “takephoto” in the chat. The HEADSET will capture an image and send it as URL on the chat

Step 2:      Access the image by clicking on the URL link provided

(Fig.1)

Using Instant Messaging on a Mac

Step 1:      Click on the “Messages” icon to start a instant messaging session with everybody on a meeting (Figure 1)

Step 2:      Use the text box provided to send and receive text messages

Remote Image Capture

An HD still image can be captured on the HEADSET without the user intervention

Step 1:      Write the command “takephoto” in the chat. The HEADSET will capture an image and send it as URL on the chat

Step 2:      Access the image by clicking on the URL link provided

(Fig.1)

Image/File Sharing

Step 1:      Clicking the “Skype for Business File Upload” button on the Fusion Remote service page at https://fusionremote.YourDomain.com to share files/images with the HEADSET. For POC or Trials, a temporary service is offered at the following URL: http://fusionremote.jujotech.com

Step 2:      Click the “Browse” button on the Fusion Remote service page to search for the file/image to share

Step 3:      Click the “Upload” button on the Fusion Remote service page to upload the file/image on the service

Step 4:      Click on the “Copy to clipboard” button to copy the generated URL on the clipboard

Step 5:      Paste the URL into the message box to share it with the meeting participants.

Fusion Remote perform Quality of Service (QoS) monitoring during calls to offer feedback to the user whenever network degradation occurs and adversely impact the quality of the audio or the video.

The following alerts and messages are displayed.

Message

Alert Type

Description

“Poor Network Connection”

Red bar below the Title Bar

In the occurrence of degraded network connection, a red bar is displayed below the Title Bar for the duration of such occurrence. This bar mirrors the same one displayed by the Skype for Business desktop clients. The bar depends on the quality of the connection and link latency to/from the Skype for Business server.

“Meeting Terminated Unexpectedly

 

Do you want to join the meeting again?”

Modal dialog box

If a meeting is terminated unexpectedly, a modal dialog box informs the user and prompts whether the meeting needs to be joined again or not.

“Connection lost with Skype for Business Server

 

Meeting restart in progress.”

Dialog box and spinner

In the occurrence that the connection with the Skype for Business server is unavailable, the meeting is restarted automatically as soon as the connection is reestablished. A spinner is active to signal the action is in progress.

For additional technical support, please contact your Jujotech representative or write to:
support@jujotech.com.

Additional resources:

Vuzix M300 User Guide and Support page: www.vuzix.com/support/M300-smart-glasses

Skype for Business Meeting setup help page: https://support.office.com/en-us/article/set-up-a-skype-for-business-meeting-in-outlook-b8305620-d16e-4667-989d-4a977aad6556.

Service request

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Downloads Documents

Click the name of the document to download a PDF file that you can view locally or print

Fusion Remote User Guide v1.1-b
(746 KB)

FR IT Help Guide v1.1
(236 KB)

Fusion Remote HMT Installation Guide v1.1
(197 KB)

FR Vx User Guide v1.0
(746 KB)

FR Vx Installation Guide v1.0
(263 KB)

FR Vx IT Help Guide v1.0
(359 KB)

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