fusion logoCustomer Support
Frequently Asked Questions
Contact Jujotech Sales:
Fran Harvey III, Director of Sales
fran.harvey3@jujotech.com
tel. 303-775-6058
  • Transform your field and/or factory operation with instant productivity gains of 25%-35%
  • Access your Company knowledge base on-site
  • Connect your workforce
  • Provide instant access to remote experts
  • Reduce equipment down-time
  • Enhance compliance
  • Increase operational speed
  • Improve time to repair

Fusion Remote is a full hands-free Remote Assist solution available anywhere in the world using Skype for Business on RealWear hands-free ruggedized headsets. With Fusion Remote you can now inject decades of knowledge by connecting remote experts with field workers. Fusion Remote is fully interoperable with standard Skype for Business clients, available from Microsoft™ for all major operating systems.

KEY FEATURES

  • Live audio/video communication
  • Hands-free operation
  • Skype for Business interoperability
  • Instant messaging
  • HD Picture sharing and annotation
  • Remote Expert Multicast
  • Built-in diagnostics
  • Operating System: Android 6.0 Marshmallow
  • Skype for Business 2015 Web API
  • Connectivity: WiFi (2.4GHz/5GHz) or cellular hotspot connectivity (3G/4G)
  • Supported Device: HMT-1 or HMT-1Z1 with WearHF™ 8.09 hands-free interface
  • Language: English
Fusion Remote is an Enterprise ready solution for Remote Assist using Skype for Business. To operate Fusion Remote you must already have a Skype for Business account. Depending on your specific Skype for Business organization you may need to contact your IT Administration for support.

Fusion Remote works out of the box with Skype for Business organizations that are online (based on Office 365 subscriptions) and are federated with external domains.

If you do not know what type of Skype for Business Organization your Company has, or if it is either online but not federated, or on premises then you need to contact your IT organization for support.

Please refer to the RealWear HMT User Guide for more details about general HMT operation and installation of apps. The User Guide can be found here
Before proceeding further, please ensure that you or your Company have purchased a license for Fusion Remote and that the application (APK) has been downloaded on your PC.

If you have not purchased the Fusion Remote Application (APK), then please contact: Jujotech Sales, providing the following information:

Company Name
Contact information (Name, email, phone number)
Number of licenses required
Serial number of each device for which you are requesting a license
Fusion Remote performs a diagnostics test on startup up. Once started, Fusion Remote will present its login screen if no error is found
  • Check that Time and Date are current after each firmware update or battery swap
  • Check that WiFi connection is active and with a working Internet connection
  • Contact Jujotech technical support at support@jujotech.com
Fusion Remote is updated using over-the-air (OTA) updates which will be pushed out periodically. These can be downloaded and installed via the ‘Wireless Update’ app on HMT devices.
Open the 'Wireless Update' application and say, 'Check for Updates'.
Contact support@jujotech.com for any questions or concerns.
WearHF is the RealWear accessibility layer that allows you to control the HMT-1 or HMT-1Z1 using only your voice.
WearML is a custom markup language that allows customized speech commands within Fusion Remote
  • Step 1: Generate the QR Code corresponding to your SfB username and password, using the following web service: https://fusionremote.jujotech.com/
  • Step 2: On the web page, select the button “Skype for Business Credentials”
  • Step 3: In the form, enter your Skype for Business Username and Password and hit Encrypt
  • Step 4: Save or Print the displayed AES encrypted QR Code
qr code sample
Download User's Guide for Complete Instructions (PDF, 1.1MB)
  • Step 1: “Navigate Home”: to access the “Home Screen" (Figure 1)
  • Step 2: “My Programs”: to access the Launcher Screen (Figure 2)
  • Step 3: Locate Fusion Remote icon icon on the HMT Application Screen (Figure 2)
  • Step 4:“Fusion Remote”: to start the application
fusion home screen
Figure 1
fusion launcher
Figure 2
Download User's Guide for Complete Instructions (PDF, 1.1MB)
Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1
  • Step 1: “Scan QR Code” to open the integrated Barcode Scanner, as shown in Figure 2
  • Step 2: Focus the target on the QR Code and wait for the HMT feedback sound
  • Step 3: Once the QR Code is acquired and credentials verified, the username is displayed in Microsoft Skype for Business Login screen.
scan barcode
Figure 1
credentials
Figure 2
Download User's Guide for Complete Instructions (PDF, 1.1MB)
Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1
  • Step 1: “Enter Username” fills in the username field
  • Step 2: “Next” proceeds to step 3
  • Step 3: “Set Password” fills in the password field
  • Step 4: “Sign In” executes authentication. If successful, proceeds to step 5; otherwise reenter password
  • (Step 4) or restart from Step 1, as instructed
  • Step 5: “Yes” maintains authentication after exiting Fusion Remote and proceeds to step 6
    “No” requires authentication after exiting Fusion Remote and to proceeds to step 6
  • Step 6: “Accept” completes process and proceeds to Contact List
    “Cancel” cancels the process and returns to Step 1
microsoft homescreen
Figure 1 - Initial Microsoft Login Screen
page eula
Figure 2 - EULA Acceptance Screen
NOTE: In case a step fails, say “Navigate Back” and repeat the step Download User's Guide for Complete Instructions (PDF, 1.1MB)
Upon successful authentication, the user’s list of SfB contacts will be displayed, along with user’s presence and login info (upper right corner in Figure 1) and actions Contact list can be filtered using the following voice commands:
“ONLINE CONTACTS” online contact ordered alphabetically
“RECENT CONTACTS” recent contact ordered alphabetically
“CONTACT NAMES” all contact ordered alphabetically
“CONTACTS WITH"<letter> to scroll the list to the first name starting by <letter>
“PAGE UP/DOWN” to scroll up/down a long list of contacts
A contact name can be selected even if not in the visible portion of the Contact List
list of contacts
Figure 1 - List of Contacts
ordered list of contacts
Figure 2 - Ordered List of Contacts
Download User's Guide for Complete Instructions (PDF, 1.1MB)
  • Step 1: “SELECT <contact full name>” or “SELECT <contact number>” starts a call (Figure 1). In case of selection error, simply repeat. The selected contact will be highlighted
  • Step 2: "START CALL" initiates a call with the selected contact
    The interface during a live call (Figure 2) offers the following commands:
    “STOP/START AUDIO” manages the HMT microphone
    “STOP/START STREAM” manages the PIP Stream
    “SHOW INFO” displays Information Panel
    “SHOW/HIDE CHAT” shows/hides the Instant Messaging panel
    “STOP CALL” stops the call
    “SHOW PARTICIPANTS” shows Participants Panel
    “SELECT PARTICIPANT" <number> or “SELECT <participant name>” selects the stream <number> to full screen
call initiation first
Figure 1 - Call Initiation
call initiation second
Figure 2 - Call Initiation
Download User's Guide for Complete Instructions (PDF, 1.1MB)
Text messages can be exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:
  • Step 1: “Show Chat” opens the Instant Messaging panel
  • Step 2: “Write Message” writes a message to the Remote Expert
  • Step 3: “Dictation” starts dictating the message
  • Step 4: “Accept” enters the text into the message
  • Step 5: “Send” sends the message to the meeting chat
  • Step 6:“Hide Chat” hides the Instant Messaging panel
instant messaging
Figure 1
message dictation
Figure 2
Download User's Guide for Complete Instructions (PDF, 1.1MB)
Images can be captured and exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:
  • Step 1: “Show Chat” opens the Instant Messaging panel (Figure 1)
  • Step 2: “Take Picture” opens the HD camera (Figure 2)
  • Step 3: “Take Photo” captures a still image (Figure 2)
  • Step 4: “Accept” uploads the image.
    A URL is placed on the meeting chat for downloading
  • Step 5: “Hide Chat” hides the Instant Messaging panel
open hd camera
FIgure 1 - Take Picture
take photo
FIgure 2 - Take Photo

Download User's Guide for Complete Instructions (PDF, 1.1MB)

List of Contacts Operation and Call Initiation/Answering
Voice Command Actions
“Online Contacts” Shows online contacts ordered alphabetically
“Recent Contacts” Shows recent called contacts ordered alphabetically
“Contact Names” Shows all contacts ordered alphabetically
“Contacts with" <letter> Scrolls the contact list to the selected letter
“Select" <contact full name>
“Select contact"<number>
Selects a contact to call. The selected contact is highlighted in blue. In case of wrong selection, repeat the vocal prompt
“Set busy/online” Sets the HMT User presence state, as shown in the upper left corner in green, orange.
List of Contacts Operation and Call Initiation/Answering
Voice Command Actions
“Go to menu” Navigates to the Menu Page
“Start Call” Initiates a call with the selected contact. During the call, the selected contact is referred to as Remote Expert
“Exit” Dismisses the app. Does not logout from SfB
“Logout” Logs out from SfB and dismiss the app
“Accept call”
“Decline call””
Accepts an incoming call
Declines the incoming call
“Show Info” Opens Built-in Diagnostics Panel
Download User's Guide for Complete Instructions (PDF, 1.1MB)
On Windows and Mac
An HD still image can be captured on the HMT without the user intervention
  • Step 1: Click on the “Messages” icon to start a instant messaging session with everybody on a meeting (Figure 1)
  • Step 2: Write the command “takephoto” in the chat. The HMT will capture an image and send it as URL on the chat
  • Step 3: Access the image by clicking on the URL link provided
On Windows
  • Step 1: To start a meeting with an HMT click on the “Meet Now” command in the “Conversations” Menu (Figure 1)
  • Step 2: Click on the “People” icon (Figure 2)
  • Step 3: Search the HMT contact name among the contacts using the “Invite more people” search box (Figure 2)
  • Step 4: Double click on the desired contact name shown in the result list. Repeat to add more HMT contacts to the call
The meeting is now live.
meet now screen
Figure 1
invite now screen
Figure 2
On Mac
  • Step 1: To start a meeting with an HMT click on the “Meet Now” command in the “Conversations” Menu (Figure 1)
  • Step 2: Click on the “People” icon (Figure 2)
  • Step 3: Search the HMT contact name among the contacts using the “Invite more people” search box (Figure 2)
  • Step 4: Double click on the desired contact name shown in the result list. Repeat to add more HMT contacts to the call
The meeting is now live.
mac meet now screen
Figure 1
mac invite now screen
Figure 2
Yes, as long as the HMT User is invited by the meeting organizer from a remote desktop client.
Jujotech service hours are Monday – Friday from 8:00am to 5:00pm
When opening a service request with Jujotech the following information must be provided:
  • Company Name
  • Contact name
  • Phone Number
  • Serial Number
  • MAC Address
  • App Release Version
  • WearMF Version
  • Customer Configuration – if any
  • Type of Connection (WiFi, 2G/3G/4G Hotspot, etc.)
  • Problem description troubleshooting information / Steps taken
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